Shipping policy

Shipping Policy

Order processing
All orders are processed within 24 hours (1 business day) after your order is placed. Orders are not shipped or delivered on weekends or public holidays. During periods of high order volume, processing may take slightly longer — if there is a significant delay, we'll notify you by email.

Shipping rates and delivery times
We offer a flat shipping rate of $7.99 USD per order. Estimated delivery times after dispatch:
- United States: 7–10 business days
- United Kingdom: 5–8 business days

Delivery times are estimates and begin from the date of dispatch, not the order date. They are not guaranteed and may vary due to carrier delays, customs processing, weather, or peak periods.

Order tracking
Once your order has shipped, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way. Please allow up to 72 hours for tracking information to begin updating.

Customs, duties and taxes
Kyzen LLC is not responsible for any customs fees, import duties, or taxes that may be applied once your package reaches its destination country. Any such charges are the responsibility of the customer.

Wrong or incomplete address
Please make sure your shipping address is correct and complete at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment (additional shipping fees may apply).

Lost or delayed packages
If your order hasn't arrived within the estimated time frame, please contact us at support@trykivora.co and we'll help track it down and make it right.